Access from Home (Remote Access)
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Login information |
Frequently asked questions |
| Steps for remote access |
Troubleshooting remote access |
Login Information
Who has remote access to Mohawk Library's licensed electronic resources?
Remote access to these resources is available only to current Mohawk ID holders: the current faculty, students and staff.
What is my login? Your login is identical to the login you use for the College portal MoCoMotion (username: firstname.lastname (e.g. john.doe) and the password that you created in MoCoMotion.)
Note: The login to access the library's licensed electronic resources is your MoCoMotion login; however the login to access your library account is different. The login to access your library account is your firstname.lastname (e.g. john.doe) and your password is your student number without the leading zeros. You will be prompted to change your password immediately after logging in to your library account - you may wish to make this password identical to your MoCoMotion password.
What is my password?
Post Secondary students receive their MoCoMotion User ID and Password on their fee statements.
Continuing Education students receive their MoCoMotion User ID and Password on the "Continuing Education Acknowledgement of Registration & Student Account" form that they will receive in the mail after they register. Specifically, their User ID and Password will be in the top right corner of that form.
If you have never logged in before, and need help finding your user name or password, please call the Registration Centre at (905) 575-2000 or 1-866-410-4795.
How do I change my password?
To change your password, log in to MoCoMotion and click the "My Account" link located in the top left corner of the screen. You can use this password to access the library's licensed electronic resources. For other MoCoMotion login-related issues, please see this MoCoMotion FAQ.
If you are unable to log in to MoCoMotion, please call the Helpdesk (available Monday to Friday between 7:30 a.m. and 4:30 p.m.) at 905-575-2199 or 1-866-410-4795 ext. 2199 to have your password reset.
- Start with the A-Z List of All Databases or your program page and select a database. You will be prompted for your Library Username and Password once you select a resource.
- Enter your username (firstname.lastname) and password.
- Your login will stay active while your browser remains open. Should you close it, you will be required to login again.
Do I need to adjust the settings on my browser software?
- Cookies must be enabled on your web browser.
- Popup blockers must be disabled or temporarily allow pop-ups.
- Firewalls might need to be disabled temporarily. The most common browsers for access are Firefox and IE.
Frequently asked questions
I am a Distance Education or a Continuing Education student
To update your library account information, please call Circulation at (905) 575-1212 x2077 or x2076 to verify account information or create an account. Please have your name, student number, address and phone number ready.
To access the Library's licensed electronic resources, you will need to use your MoCoMotion login. Continuing Education students receive their MoCoMotion User ID and Password on the "Continuing Education Acknowledgement of Registration & Student Account" form that they will receive in the mail after they register. Specifically, their User ID and Password will be in the top right corner of that form. If you need help with your user name or password, please call the Registration Centre at (905) 575-2000 or 1-866-410-4795.
How do I update my account information?
Access to your account may be found within the online catalogue. Click the link Books, Videos and More under the Find menu from TheBrain homepage to access the online catalogue.
Here you may:
- Review your borrowed items, due date, overdues, fines, holds, and renew items provided they are not reserved for another user.
- Change your library account password (recommended after your first log-in).
- Change your personal information such as email address.
My login doesn't work
If you are unable to access your library account information after clicking the "Library Account" link from the Library Catalogue, please contact the Library (905) 575-1212, extension 2077 or extension 2076 to verify account information.
If, on the other hand, you are unable to access the Library's licensed electronic resources because your login does not work:
- go to this link: MoCoMotion and try your login.
- If your login works when you enter it into MoCoMotion, contact the Library regarding your login issue.
- If your login does NOT work when you enter it into MoCoMotion, please call the Helpdesk (available Monday to Friday between 7:30 a.m. and 4:30 p.m.) at 905-575-2199 or 1-866-410-4795 ext. 2199 to have your password reset.
- Please have your name, student number, address and phone number ready.
- Please be aware the turn-around time for renewing an account is the next morning during regular business hours Monday to Friday.
I got in before, now I cannot access the database
- Try another database. That particular resource might be down due to problems from it’s source.
- Some resources have a limited number of users. Try again in a little while when a spot may open up.
- Your settings may have changed since the last time you accessed the database. See the troubleshooting section below for information about adjustments you may need to make to your browser and/or firewall settings.
Steps for accessing the databases
1. Choose the database you wish to search from the list.
- If you need more information about the database, select the [More info] link.
- Ensure that remote access is available by looking for the [Remote access available] note below the database title.
- An online guide to the database is available through the [Help] link.
2. After you select the database link, you will be prompted to enter your username and password.
3. If you have any problems accessing the databases, check the troubleshooting section below for further information.
Troubleshooting remote access
How to enable Cookies
How to disable Firewalls
How to disable Pop up blockers
“Access denied” message appears
How to enable Cookies:
Cookies must be enabled for the login screen and databases to be accessible. You can allow cookies for these pages only, by placing the setting at medium.
If IE 7 is your browser :
- Go to your Tools menu, choose Internet Options.
- Click the Privacy tab , Click the Advanced button.
- Mark both checkboxes that appear, and make sure that you have chosen Accept from the "First-party Cookies" radio button.
- Click OK in both dialog boxes
If Firefox is your browser :
- Click on your Tools menu, choose Options.
- In the dialog box that appears, click the Privacy tab .
From here you can either enable cookies for all sites, or just for the database access site. - To enable cookies for all sites, mark the checkbox and click OK.
- If you prefer to enable them only for Mohawk College, click the Exception button, and on the next box, enter mohawkcollege.ca and click Allow.
How to disable Firewalls:
If you have a personal firewall, make sure it's configured properly and allows full access from inside to outside (or disable it). Please consult your vendor for information on how to do this.
How to disable Pop-Up Blockers:
Your browser and any toolbars you have installed (such as the Yahoo! and Google toolbars) may feature pop-up blockers. Below are instructions for disabling browser pop-up blockers. If you use a toolbar popup blocker, you will need to disable that also.
If Internet Explorer is your browser:
- Select Tools , choose Popup Blocker
- If Popup Blocker is ON, you will be given the option to turn it off
- If Popup Blocker is OFF, the only option will be to turn it on. Leave it off.
If Firefox is your browser:
- Select Tools , choose Options , click on Content , leave Block popup windows blank.
"Access denied” message appears
- Do not bookmark a database or article, or type in the URL. For verification purposes you must always go in from the Databases page of The BRAIN.
- Make sure your browser's security setting is set to medium or below. Anything above may not let the cookies across.
- Clear your browser's cache and history. Instructions are below.
- Close and re-launch your browser and then try to access the site again.
- If you are not going through a proxy server, make sure there are no proxy settings defined in your browser.
- Sometimes if there is more than one person using a household computer, somebody else may have accessed databases using a proxy server from another college/university. To solve this problem, either clear your cache or have each person use a separate copy of a browser. Try using a different browser if possible.
- Disable your antivirus software. If the
- Remote Access application timed out (due to 10 minutes or more of inactivity), log in again to the databases page.
- Your privacy settings might be set too high. While you may not have to set your browser to "accept all cookies", try lowering the level one or two levels
How to change your browser's security setting in Internet Explorer 7:
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On the Internet Explorer Tools menu, click Internet Options . |
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2. |
In the Internet Options dialog box, click the Security tab, and then click the Internet icon. |
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3. |
Under Security level for this zone , move the slider to High . This sets the security level for all Web sites you visit to High. (If no slider is visible, click the Default Level button and then move the slider to High .) |
- From the Tools menu, select Internet Options .
- Choose the General tab.
- Under Browsing history , click Delete Next to "Temporary Internet Files", click Delete files.
- Click Close , and then click OK to exit.
How to clear your browser's cache in Firefox 3:
- From the Tools menu select Clear Private Data.
Online Problem Report Form
If your access problem persists, complete the online report form or send an email describing your problem (screenshots, error messages), the browser you have used, your ISP and the date & time of your access attempt to braintogo@mohawkcollege.ca