Chat with askON’s Information Specialists and Get Live Help!

What are the service hours?
What is "askON"?
What can I expect when I click the askON button?
What about my privacy?
Support this Service!


Service Hours
Just click the button on the left to chat live with askON Information Specialists during these hours of service:

When the service is closed you can choose to send an email to your library.

What is askON?
askON delivers immediate, interactive, and knowledgeable research help to college and university students in Ontario. Get help with research for term papers, assignments and other academic projects. Library staff are available to chat in real-time and to help you find and search library and online resources on your topic.

The askON chat reference service is jointly staffed by library personnel from  fourteen Ontario colleges. We will accept questions from students and faculty at other Ontario colleges but we may, depending on the question and staff availability, refer you to your local library.

Please provide feedback using the short survey at the end of the session so that we can enhance, expand and improve the service.  

What Can I Expect?
Chat reference sessions often take 15-20 minutes. In certain circumstances, you may be referred to another institution, source or contact who has the required subject expertise. More complex questions may need to be discussed in person at your local library, but we will try to provide you with information to get you started. Certain restrictions will apply to licensed databases for non-students. Watch a video to see how it works!

Privacy
askON collects only the minimum amount of information from visitors necessary to provide effective service. At the end of your chat you can print a transcript of your session or request it by email. Your email address is not stored and will not be used for any other purpose.

Learn more at askON.ca .

Support this Service! This service is made possible by Knowledge Ontario . Please show your support for this service by filling out an online postcard ! Or, read more about how Knowledge Ontario makes great things possible at your library!